A veteran-owned agency that builds the site, answers the phone and stays reachable
Media Pillars started in Saratoga Springs in 2015 with one client site. Eleven years later it manages websites, search visibility and AI-run front offices for more than thirty-five local businesses — and the founder is still one call away — the AI line answers first, Frank answers when it's him you need.
What we believe about local business marketing
Most local businesses don't need more marketing. They need the calls they already get answered, the website they already have found, and the customers they already served asked for a review. We build systems that do those three things reliably and then stay out of the way.
We don't sell contracts. We don't inflate reports. We tell you when a vendor is wasting your money, including when that vendor is us. And we work inside the tools you already run — WordPress, Google, HighLevel, your dispatch software — instead of forcing a migration.
Milestones
- 2015 — founded in Saratoga Springs, NY
- 2020 — organized as Media Pillars LLC; NYS SDVOB certification
- Permanent HUBZone office established in Cairo, NY (Catskills)
- 2025 — SBA HUBZone certification; SAM.gov registration
- 2026 — AI front office launched; headquarters moved to Granville, NY
Frank Davis
Frank is a service-disabled veteran who has built and managed websites for local businesses since 2015. He also serves as sales and marketing manager for a regional Mitsubishi Diamond Elite HVAC contractor, running its sales team, reporting and digital presence — which is why Media Pillars' advice tends to sound like it came from someone who has quoted a furnace at a kitchen table.
He works from Granville, NY. The 24-hour AI line answers first and books the meeting; call his direct number and it's Frank who picks up. He reviews every client system personally.
Some of the businesses we work with
Client logos shown with permission. Case studies are described qualitatively; no client metrics are published.
How we work
Listen first
A 15-minute walkthrough about your business, your phones and your goals — not a sales pitch.
Build and connect
Website, AI, calendar, reviews and analytics wired together on your existing tools.
Watch and tune
Every system is monitored daily, adjusted from real transcripts and data, and reported monthly in plain English.
Good fit, bad fit
We're best for owner-run local businesses that want the phone answered and the website found without adding staff. We're the wrong choice for companies that want an in-house-style agency with weekly meetings and a large ad budget to manage.
Good fit
- Trades and service businesses
- Professional offices
- Restaurants, venues and nonprofits
- Retail and small online stores
Probably not
- Businesses that only want ad management
- Companies that need on-site staff
- Anyone who wants a contract instead of results
A Lean, Owner-Led Agency — Not a Vendor Queue
Media Pillars, LLC is a Service-Disabled Veteran-Owned and HUBZone-certified digital agency in Granville, NY, serving trades, professional firms, nonprofits, restaurants, retail, and government contractors across Glens Falls, Queensbury, Lake George, Saratoga Springs, Albany, and the wider Upstate New York region — plus national accounts.
Since 2015 we have built, hosted, and grown WordPress websites. Today we run the whole system: website, CRM, funnels, email and text automation, reviews, social, and SEO — connected and tracked in one place.
You work directly with Frank E. Davis and a handpicked network of proven specialists — developers, SEO strategists, writers, designers, and marketing technicians — who work remotely but operate as one integrated team.
Our focus is simple
- Build fast, secure, search-ready WordPress websites your customers actually use.
- Connect your website, CRM, Google profile, email, social, and reviews into one working system.
- Automate follow-up so no lead goes cold while you are running the business.
- Give you clear reports and honest conversations about what is working and what is not.
Office: 14 Upper Turnpike Road, Granville, NY 12832
How We Work With You
A Partner, Not a One-Time Vendor
Every engagement follows the same six steps — so you always know what is happening and why.
1
Discovery & Strategy
We learn your services, margins, service area, ideal customers, and goals — then review your current site, SEO, Google Business Profile, CRM, and social.
2
Planning the Foundation
We map site structure, content priorities, lead flows, automations, and tracking so every page and every lead has a job to do.
3
Design & Build
We design and develop your WordPress website with performance, accessibility, and SEO built in from day one — wired to your CRM and pipeline.
4
Funnels & Automation
Landing pages, lead funnels, and automated email, SMS, and voicemail follow-up that nurture leads without you lifting a finger.
5
Launch & Optimize
Once live we monitor rankings, lead volume, funnel performance, and analytics — then adjust based on what the numbers actually show.
6
Ongoing Support
Updates, security, backups, SEO improvements, content additions, and platform maintenance so you can run the business.
What We Do
Four Pillars, One Connected System
The full service list lives on our Services page — here is the short version.
Websites That Convert
Fast, secure, mobile-first WordPress sites built on Avada — engineered to turn visitors into calls, forms, and bookings.
See website servicesSEO & AI Discovery
On-page, technical, and local SEO so you show up in Google, Maps, AI Overviews, and ChatGPT for the services and towns that matter.
See SEO services24/7 AI Front Office
Calls answered nights and weekends, missed calls texted back in seconds, and appointments booked straight to your calendar.
See the AI receptionistReviews & Reputation
Automated review requests after every completed job, monitoring across platforms, and a 5-star profile that keeps growing.
See reputation services View All Services
About the Founder
Meet Frank E. Davis
Media Pillars was founded by Frank E. Davis — a Service-Disabled Veteran with a BA in Marketing, 23 years of military service, and two decades in sales, leadership, and digital strategy.
That military background shows up in how the agency runs: clear communication, direct feedback, accountability, and a refusal to overpromise. When something needs fixing, it gets fixed. When something will not work, you will hear that too.
His work in digital marketing started with one goal — help owners turn scattered, confusing online tools into one organized, profitable system. Frank stays hands-on in every project, from strategy and site architecture through platform setup and final review.
Read Frank’s full professional background →
Fit Check
Who We Work Best With
We would rather tell you up front than three months in.
We are a strong fit for
- ✓ Owners in Glens Falls, Queensbury, Lake George, and the surrounding region who are ready to grow and willing to be involved.
- ✓ Service businesses, trades, professional firms, nonprofits, restaurants, and retail that live on leads, calls, and bookings.
- ✓ Government agencies and primes who need a responsive SDVOSB & HUBZone-certified digital partner.
- ✓ Teams that want honest feedback, clear reporting, and a long-term relationship.
We are not a fit for
- ✗ “Set it and forget it” owners who want to hand it off and never look at it again.
- ✗ Anyone shopping purely on price for a cheap one-off website.
- ✗ Businesses that cannot supply photos, stories, and feedback from the field.
- ✗ Owners looking for guaranteed #1 rankings — nobody can honestly promise that.
Under the Hood
The Platform Your Marketing Runs On
We do not hand you a pile of logins. Everything below is managed by us, for you.
All-In-One Marketing Platform
CRM and pipeline, automated email, SMS, and voicemail follow-up, landing pages and funnels, review campaigns, missed-call text-back, and reporting dashboards — replacing four or five separate tools.
Fast, Monitored Hosting
Servers monitored 24/7, backed up daily with restore points, and hardened for security and updates. Your site stays fast and online when the marketing starts working.
Creative & Media
Canva and Adobe Creative Cloud for website graphics, hero images, social posts, reels, short-form video, and promo assets for Google Business and ad campaigns.
Business Email & Files
Google Workspace for domain-based email, Drive storage, and shared Docs, Sheets, and PDFs — so your website, email, and files work together instead of against each other.
Service Area
Serving Lake George, Queensbury & the Glens Falls Region
Based in Granville, NY — in the heart of Washington County and well positioned to serve businesses across Warren County, the Glens Falls metro, Queensbury, Lake George, and the Adirondack corridor.
If you run a business in Lake George, Queensbury, Glens Falls, Hudson Falls, Fort Edward, Whitehall, Saratoga Springs, or Albany and you are not on page one of Google, we can fix that. Local SEO, Google Business Profile optimization, and geo-targeted content are core parts of what we do every day.
Most work happens remotely by Zoom, email, and project tools — which keeps overhead low and response times fast. We meet in person regionally when it makes sense.
Certified & Ready for Government Work
Media Pillars, LLC is a Service-Disabled Veteran-Owned Small Business and a HUBZone-certified contractor — an eligible digital partner for agencies and prime contractors.
See our government contracting page →
Call or text: (518) 777-2263
Email: Frank@MediaPillars.com
14 Upper Turnpike Road, Granville, NY 12832
Common Questions
About Media Pillars
How big is Media Pillars?
One owner, a small bench of trusted specialists for design and development, and an AI platform doing the round-the-clock work. Big enough to build anything a local business needs; small enough that you know who you're talking to.
Why should a contractor trust an agency?
Because the owner of this one also manages sales for an HVAC company. He knows what a missed call costs and what a bad website does to a rep's day.
Where are you located?
Two locations. Headquarters is 14 Upper Turnpike Road, Granville, NY 12832, on the Vermont border. Our permanent HUBZone office is 193 Vernal Butler Road, Cairo, NY 12413, in the Catskills. The company started in Saratoga Springs in 2015.
Are you really available 24/7?
The AI line is. Frank is available during business hours and for anything urgent by text.
Do you outsource the work?
Strategy, setup, monitoring and client contact are handled by Frank. Specialized design or development is done by a small group of long-standing collaborators, never an anonymous marketplace.
Who actually does the work on my account?
Frank E. Davis leads every account personally, supported by a vetted network of developers, SEO strategists, writers, and designers. You are never handed off to a rotating junior account manager.
Is Media Pillars a certified veteran-owned business?
Yes. Media Pillars, LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and is HUBZone certified, which makes us an eligible partner for government agencies and prime contractors.
What does it cost to work with Media Pillars?
Pricing depends on scope — a single website build is priced differently than a managed website, SEO, and AI front office program. Start with a free Online Presence Review and you will get real numbers, not a range.
How long does a new website take?
Most sites go from kickoff to live in three to six weeks, depending on how quickly content, photos, and feedback come back from you. The AI front office can be live in about seven days.
Do you only work with businesses in Upstate New York?
No. Our roots are in Granville, Glens Falls, Queensbury, and Lake George, but we take on national accounts regularly and run nearly everything remotely.
What do you need from me?
Photos and stories from the field, timely feedback, and a willingness to treat your online presence as part of the business. Our best results come from owners who stay involved.
Does ChatGPT recommend your business — or your competitor?
Free 30-second check on ChatGPT, Perplexity and Gemini. Your score on screen, a PDF report in your inbox, and the exact fix.
See it answer a call before you decide
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.