Veteran-Owned • Upstate NY • Since 2015

CRM & Lead Management for Local Businesses

Every call, text, form, chat and message becomes a tracked contact with automatic follow-up and a visible pipeline — so no lead dies in a voicemail box, a personal cell phone or somebody memory. We build it, run it, and watch it for you.

Talk to Our AI Right Now Call or Text (518) 777-2263

● Ask it anything — tap the blue chat bubble in the corner, or call or text (518) 777-2263. That conversation becomes a contact record in the exact system we would build for you.
1Place For Every Lead
0Leads Lost To Sticky Notes
7 DaysIncluding Data Import
35+Local Businesses Served

What CRM and Lead Management Actually Does

A CRM is one place where every customer, lead, conversation, quote and appointment lives, so the business stops depending on somebody remembering. Lead management is the layer on top: capture the lead the instant it arrives from any channel, start following up automatically, and keep it visible in a pipeline until it is won or lost on purpose.

The failure most local businesses actually have is not a shortage of leads. It is that a lead arrives as a text on a technician personal phone, a voicemail nobody checked, a web form that went to an inbox with 900 unread emails, and a Facebook message on a page nobody opens. Half of them never get a second contact. The advertising was already paid for.

Media Pillars builds and runs that system as a service for businesses across Upstate New York, Vermont and the Catskills. You get the results and the mobile app. We handle the wiring.

What You Get

One system, built around how a local business actually operates.

Every Channel Captured Automatically

Phone calls, texts, web forms, live chat, Facebook and Instagram messages, Google Business messages and email all create the same contact record, with the source attached.

A Pipeline You Can See In Ten Seconds

New lead, contacted, quoted, scheduled, won, lost. Drag a card or let automations move it. Anything sitting too long in one stage escalates to you.

Automatic Follow-Up That Never Forgets

New-lead sequences, quote follow-ups, appointment reminders, review requests and seasonal maintenance reminders, all running off the contact record and stopping the moment the customer replies or books.

Shared Team Inbox On Desktop and Mobile

Every conversation with a customer in one thread. Anyone on the team can pick it up, and nobody answers the same message twice.

Full Source Attribution

See which lead sources produce booked revenue, not just phone calls. This is usually where an owner discovers what to stop paying for.

Your Existing List, Cleaned and Imported

We migrate your customers from wherever they are living now, merge the duplicates, fix the phone numbers and tag by service and town so campaigns can actually target.

Live in 7 Days

Zero work on your end. Here is the whole process.

1

We Map What You Have

A 15-minute call covering your services, your team, where leads come in now, and what you use to run jobs and invoices.

2

We Build and Import

Pipeline stages, automations, message templates, alerts and your cleaned customer list — connected to your phone, website, calendar and job software.

3

You Watch Leads Stop Disappearing

Everything lands in one place, follow-up runs itself, and you get a monthly report on where the booked jobs actually came from.

Talk to Our AI Right Now Call or Text (518) 777-2263

Built for Local Businesses With More Leads Than Memory

If two or more people touch a customer before the job is done, this is for you.

  • HVAC, heating and air conditioning companies
  • Plumbing, electrical and septic contractors
  • Roofing, siding and remodeling contractors
  • Landscaping, lawn care and snow removal
  • Law firms, accountants and insurance agencies
  • Salons, spas, barbers and med spas
  • Medical, dental, chiropractic and veterinary offices
  • Auto repair, tire and detail shops
  • Restaurants, catering and event venues
  • Real estate, property management and home services

Serving Upstate New York, Vermont and the Catskills

Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.

Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.

Simple Plans. No Contracts. Month to Month.

Every lead in one app starts at the Never Miss a Lead level. Every plan is built, run and monitored by us.

Best fit for this service

Never Miss a Lead

For any business that gets calls and messages.

$197/mo

+ $297 one-time setup — $494 first month, then $197/mo

  • Missed-call text back in seconds
  • 24/7 website chat that captures leads
  • Automatic Google review requests
  • Every message in one simple app
  • Monthly performance report
Book Your 15-Min Walkthrough

Front Office AI

For trades and service businesses that live on the phone.

$397/mo

+ $497 one-time setup — $894 first month, then $397/mo

  • Everything in Never Miss a Lead, plus:
  • AI receptionist trained on your business
  • Appointments booked straight to your calendar
  • AI-drafted responses to every review
  • Quarterly customer text campaigns
Book Your 15-Min Walkthrough

Get Found Everywhere

For businesses ready to own their local market.

$697/mo

+ $797 one-time setup — $1,494 first month, then $697/mo

  • Everything in Front Office AI, plus:
  • Google Business Profile managed for you
  • Local SEO optimization
  • Built to be recommended by ChatGPT and Google AI
  • Monthly newsletter and social posts
  • Quarterly strategy call with your numbers
Book Your 15-Min Walkthrough
Want it all handled? Market Leader — $1,297/mo, saving $397/mo vs adding the SEO Growth program separately: everything above plus a full SEO program, weekly social and newsletter content, site speed care and priority support.

No contracts. Month to month with 30 days notice, cancel anytime. Start any plan within 7 days of your walkthrough and your setup fee is waived. Want to test us first? The $497 Wake-Up Campaign is guaranteed — 5 booked appointments or it’s free — and the $497 credits toward setup on any plan. Not sure which one? Tap the chat bubble or call or text (518) 777-2263 and the AI will tell you straight.

Talk to Our AI Right Now Compare All Plans

Questions Owners Ask Us

A CRM is one place where every customer, lead, conversation, quote and job lives, so nothing depends on someone remembering. For a small local business the practical need is not fancy sales reporting — it is that leads stop falling through the cracks between a text on someone personal phone, a voicemail, a sticky note and an email nobody saw. If you have more than a couple of people touching customers, you need one.

Usually not. Field service tools like Kickserv, Jobber, ServiceTitan or Housecall Pro run the job. This runs the lead and the follow-up before the job exists, and the marketing after. We connect the two so a booked lead flows into your job software instead of being retyped.

No, but you should, and we do it for you. We import your existing customer list, clean the duplicates, standardise phone numbers and tag people by service type and location. That list is the most valuable asset you own and it is usually sitting in three places at once.

It is captured the second it arrives — call, text, web form, chat, Facebook or Google — and a contact record is created with the source attached. Automatic follow-up starts immediately, you get an alert, and the lead sits in a visible pipeline stage until someone moves it. If nobody touches it, it escalates.

Yes, and this is where most owners find money. Every lead is tagged with its source, so you can see whether your Google ads, your organic traffic, your Facebook page or your truck wraps are producing booked jobs, not just phone calls.

Very little. Most owners use the mobile app for the shared inbox and the pipeline, and that is it. We build the automations, you approve them, and the system does the remembering. This is a managed service, not software we hand you.

Yes. New lead sequences, quote follow-ups, appointment reminders, review requests, seasonal maintenance reminders and win-back campaigns all run from the same contact records, so nobody gets a message that does not match where they are.

They get worked automatically. A staged sequence of texts and emails over the following days and weeks brings a meaningful share of them back, and the ones that go cold get moved into a long-term nurture list instead of being deleted.

It is your data. You can export your full contact list at any time. We do not sell it, share it, or hold it hostage.

Most businesses are live within 7 days including data import. Plans start at $197 per month, month to month, no contracts. Tap the chat bubble or call or text (518) 777-2263 for a straight answer.

Other Media Pillars Services

24/7 AI ReceptionistMissed-Call Text-BackEmail & SMS MarketingReviews & ReputationAll Services

How Many Leads Did You Lose Last Month?

Most owners cannot answer that, which is the problem. Talk to the AI right now and let it book your 15-minute walkthrough.

Talk to Our AI Right Now Call or Text (518) 777-2263

No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.