Every Lead in One Place, Followed Up on Time
You don't need enterprise software. You need to know who called this week, who got a quote, and who never heard back.
What it is
A CRM (customer relationship manager) is a shared record of everyone who has contacted your business and what happened next. Media Pillars configures one for you inside our platform, connects it to your phone, website and email, and sets automatic follow-up so a lead that goes quiet gets a nudge instead of being lost.
Who it's for
- Contractors quoting several jobs a week
- Agencies and offices with more than one person answering
- Businesses that advertise and want to know what worked
- Owners moving off sticky notes and text threads
What you get
Automatic lead capture
Calls, texts, chats and forms create a contact with the source noted.
A pipeline that matches your process
Stages such as New, Quoted, Scheduled and Won — named your way.
Follow-up that runs on its own
Quoted but silent for three days? A text goes out. Won a job? A review request follows.
Team inbox
Everyone answers from one shared conversation view, so customers never get two different answers.
Tags and lists
Segment by service, town or season for later campaigns.
Plain-English reports
Lead sources, response times and close rates, monthly.
How it starts
Import what you have
We bring in contacts from spreadsheets, invoicing tools or your old CRM.
Build your pipeline
Stages, follow-up timing and who gets notified are set in the walkthrough.
Run it from your phone
The Media Pillars app puts the pipeline and every conversation in your pocket.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- AI Visibility Foundation program included ($597/mo on its own)
- Google Business Profile managed
- Local SEO for 5 towns, 2 pages optimized monthly
- Monthly newsletter and social posts
Setup fees are waived when you start within seven days of your walkthrough. Need everything plus a full SEO program? Market Leader is $1,297/mo and saves $397/mo against adding AI Visibility Growth separately.
What CRM and Lead Management Actually Does
A CRM is one place where every customer, lead, conversation, quote and appointment lives, so the business stops depending on somebody remembering. Lead management is the layer on top: capture the lead the instant it arrives from any channel, start following up automatically, and keep it visible in a pipeline until it is won or lost on purpose.
The failure most local businesses actually have is not a shortage of leads. It is that a lead arrives as a text on a technician personal phone, a voicemail nobody checked, a web form that went to an inbox with 900 unread emails, and a Facebook message on a page nobody opens. Half of them never get a second contact. The advertising was already paid for.
Media Pillars builds and runs that system as a service for businesses across Upstate New York, Vermont and the Catskills. You get the results and the mobile app. We handle the wiring.
What You Get
One system, built around how a local business actually operates.
Every Channel Captured Automatically
Phone calls, texts, web forms, live chat, Facebook and Instagram messages, Google Business messages and email all create the same contact record, with the source attached.
A Pipeline You Can See In Ten Seconds
New lead, contacted, quoted, scheduled, won, lost. Drag a card or let automations move it. Anything sitting too long in one stage escalates to you.
Automatic Follow-Up That Never Forgets
New-lead sequences, quote follow-ups, appointment reminders, review requests and seasonal maintenance reminders, all running off the contact record and stopping the moment the customer replies or books.
Shared Team Inbox On Desktop and Mobile
Every conversation with a customer in one thread. Anyone on the team can pick it up, and nobody answers the same message twice.
Full Source Attribution
See which lead sources produce booked revenue, not just phone calls. This is usually where an owner discovers what to stop paying for.
Your Existing List, Cleaned and Imported
We migrate your customers from wherever they are living now, merge the duplicates, fix the phone numbers and tag by service and town so campaigns can actually target.
Live in 7 Days
Zero work on your end. Here is the whole process.
1
We Map What You Have
A 15-minute call covering your services, your team, where leads come in now, and what you use to run jobs and invoices.
2
We Build and Import
Pipeline stages, automations, message templates, alerts and your cleaned customer list — connected to your phone, website, calendar and job software.
3
You Watch Leads Stop Disappearing
Everything lands in one place, follow-up runs itself, and you get a monthly report on where the booked jobs actually came from.
Talk to Our AI Right Now Call or Text (518) 777-2263
Built for Local Businesses With More Leads Than Memory
If two or more people touch a customer before the job is done, this is for you.
- HVAC, heating and air conditioning companies
- Plumbing, electrical and septic contractors
- Roofing, siding and remodeling contractors
- Landscaping, lawn care and snow removal
- Law firms, accountants and insurance agencies
- Salons, spas, barbers and med spas
- Medical, dental, chiropractic and veterinary offices
- Auto repair, tire and detail shops
- Restaurants, catering and event venues
- Real estate, property management and home services
Serving Upstate New York, Vermont and the Catskills
Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.
Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.
Other Media Pillars Services
24/7 AI ReceptionistMissed-Call Text-BackEmail & SMS MarketingReviews & ReputationAll Services
How Many Leads Did You Lose Last Month?
Most owners cannot answer that, which is the problem. Talk to the AI right now and let it book your 15-minute walkthrough.
Talk to Our AI Right Now Call or Text (518) 777-2263
No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.
Common questions
Plain answers from the owner, not a sales script. Type a word to jump straight to yours.
Is it hard to learn?
The app is built around conversations and a simple pipeline. Most owners are comfortable in an afternoon.
Can it replace my invoicing software?
No — it sits in front of it. We connect the two so a won job flows into your existing invoicing or dispatch tool.
Who owns the data?
You do. Contacts and conversations export any time.
Does it include email marketing?
Yes; campaigns and newsletters run from the same contact list. See our Email & SMS Marketing service.
What's the cost?
CRM and lead management is included in every monthly plan, starting with Never Miss a Lead at $197 a month.
What is a CRM and does a small business really need one?
A CRM is one place where every customer, lead, conversation, quote and job lives, so nothing depends on someone remembering. For a small local business the practical need is not fancy sales reporting — it is that leads stop falling through the cracks between a text on someone personal phone, a voicemail, a sticky note and an email nobody saw. If you have more than a couple of people touching customers, you need one.
I already use a scheduling or invoicing system. Does this replace it?
Usually not. Field service tools like Kickserv, Jobber, ServiceTitan or Housecall Pro run the job. This runs the lead and the follow-up before the job exists, and the marketing after. We connect the two so a booked lead flows into your job software instead of being retyped.
Do I have to move all my old customer data?
No, but you should, and we do it for you. We import your existing customer list, clean the duplicates, standardise phone numbers and tag people by service type and location. That list is the most valuable asset you own and it is usually sitting in three places at once.
What actually happens when a new lead comes in?
It is captured the second it arrives — call, text, web form, chat, Facebook or Google — and a contact record is created with the source attached. Automatic follow-up starts immediately, you get an alert, and the lead sits in a visible pipeline stage until someone moves it. If nobody touches it, it escalates.
Can I see where every lead came from?
Yes, and this is where most owners find money. Every lead is tagged with its source, so you can see whether your Google ads, your organic traffic, your Facebook page or your truck wraps are producing booked jobs, not just phone calls.
Does my team need training?
Very little. Most owners use the mobile app for the shared inbox and the pipeline, and that is it. We build the automations, you approve them, and the system does the remembering. This is a managed service, not software we hand you.
Can it text and email customers automatically?
Yes. New lead sequences, quote follow-ups, appointment reminders, review requests, seasonal maintenance reminders and win-back campaigns all run from the same contact records, so nobody gets a message that does not match where they are.
What happens to quotes that go quiet?
They get worked automatically. A staged sequence of texts and emails over the following days and weeks brings a meaningful share of them back, and the ones that go cold get moved into a long-term nurture list instead of being deleted.
Is my customer data safe and do I own it?
It is your data. You can export your full contact list at any time. We do not sell it, share it, or hold it hostage.
How long does setup take and what does it cost?
Most businesses are live within 7 days including data import. Plans start at $197 per month, month to month, no contracts. Tap the chat bubble or call or text (518) 777-2263 for a straight answer.
Still have a question?
Ask the same AI we install for clients. It answers in seconds, day or night, and can book your walkthrough. Prefer a person? Frank picks up.
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Backed by the Media Pillars Standard
Fourteen written guarantees, each with the remedy attached. Published because a promise you cannot check is not a promise.
- Calls answered 24/7 · 60-second text-back
- One-hour support response
- You own your domain, site and data
- No contracts · 30 days’ notice
- Every price published
- 90+ mobile PageSpeed on new sites
- Honest reviews, never gated
- Owner-level access to your own accounts
- A named human with a direct cell
- Money-back results guarantees
- 5-day exit, no fee
A straight answer and a price in writing, today
Tell us what is going wrong — missed calls, a site nobody finds, no reviews — and we reply with what we would do and what it costs. Same business day, no sales deck.
- Every price is published; the quote matches a plan to you
- Month to month, no contracts, setup waived when you start within 7 days
- A real person replies: Frank, (518) 588-4012
Prefer to talk? Call or text (518) 777-2263 — answered 24/7.