Veteran-Owned • Upstate NY • Since 2015

24/7 AI Receptionist & Answering Service for Local Businesses

Your phone gets answered on the first ring — nights, weekends, holidays and when every line is busy. The AI answers real questions, qualifies the job and books it on your calendar. We build it, run it, and watch it for you.

Talk to Our AI Right Now Call or Text (518) 777-2263

● Try it right now — tap the blue chat bubble in the corner, or call or text (518) 777-2263 and talk to the exact same AI that would answer for your business.
24/7Every Call Answered
0Calls To Voicemail
7 DaysFrom Kickoff To Live
35+Local Businesses Served

What an AI Receptionist Actually Does

An AI receptionist is a virtual phone agent that answers your business line in a natural voice, 24 hours a day. It greets the caller, answers questions about your services, hours, pricing and service area, qualifies the job, and books the appointment onto your calendar — then texts you the summary.

The math is brutal for local businesses. Studies of home-service and professional-service calls consistently find that a large share of inbound calls go unanswered, and most callers who hit voicemail never leave a message — they dial the next name on the list. Every one of those is a job you already paid to generate through your website, your Google listing and your ads.

Media Pillars builds and runs the AI receptionist for local businesses across Upstate New York, Vermont and the Catskills. You are not buying software you have to learn. You are hiring us to run the front office.

What You Get

One managed system, six moving parts.

Answers On the First Ring, Always

Nights, weekends, holidays, lunch rush and every time all your lines are busy. There is no hold music and no voicemail box filling up with people who already called someone else.

Trained On Your Business, Not Generic Scripts

We load your services, pricing rules, hours, service area, brands you carry, what you will not work on, and the questions you are tired of answering. It sounds like your office because it was built from your answers.

Qualifies Before It Books

It asks the questions you choose — address, type of system, is this an emergency, are you the homeowner — so the jobs that reach your calendar are jobs you actually want.

Books Straight To Your Calendar

Real availability, real buffers, real drive time. The appointment is on the calendar before the caller hangs up, and the confirmation text goes out immediately.

Instant Alerts and Full Transcripts

You get a text and email the moment a call comes in, with a summary, the recording and a transcript. Nothing happens that you cannot see.

Escalates To a Human When It Should

Set the topics that always go to a person — a complaint, a warranty claim, a big commercial job — and those calls transfer or alert you instantly.

From First Chat to Fully Live in 7 Days

Zero work on your end. Here is the whole process.

1

Try It Right Now

Tap the blue chat bubble or call (518) 777-2263. The AI you talk to is the same one that will answer for your business. Ask it hard questions.

2

We Build Yours

A 15-minute call covers your services, hours, pricing rules, service area and calendar. We train the AI on your answers, wire it to your phone, and test it end to end.

3

Calls Get Answered, Jobs Get Booked

Forward your line on the rules you pick. Appointments show up, transcripts land in your inbox, and we monitor and tune it every week.

Talk to Our AI Right Now Call or Text (518) 777-2263

Built for Businesses Where the Phone Is the Front Door

If a missed call means a lost job, this pays for itself the first month.

  • HVAC, heating and air conditioning companies
  • Plumbing, electrical and septic contractors
  • Roofing, siding and remodeling contractors
  • Landscaping, lawn care and snow removal
  • Law firms and attorneys taking consultations
  • Salons, spas, barbers and med spas
  • Medical, dental, chiropractic and veterinary offices
  • Auto repair, tire and detail shops
  • Restaurants taking reservations and catering calls
  • Cleaning, pest control and property management

Serving Upstate New York, Vermont and the Catskills

Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.

Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.

Simple Plans. No Contracts. Month to Month.

The AI receptionist lives in Front Office AI. Every plan is built, run and monitored by us.

Never Miss a Lead

For any business that gets calls and messages.

$197/mo

+ $297 one-time setup — $494 first month, then $197/mo

  • Missed-call text back in seconds
  • 24/7 website chat that captures leads
  • Automatic Google review requests
  • Every message in one simple app
  • Monthly performance report
Book Your 15-Min Walkthrough
Best fit for this service

Front Office AI

For trades and service businesses that live on the phone.

$397/mo

+ $497 one-time setup — $894 first month, then $397/mo

  • Everything in Never Miss a Lead, plus:
  • AI receptionist trained on your business
  • Appointments booked straight to your calendar
  • AI-drafted responses to every review
  • Quarterly customer text campaigns
Book Your 15-Min Walkthrough

Get Found Everywhere

For businesses ready to own their local market.

$697/mo

+ $797 one-time setup — $1,494 first month, then $697/mo

  • Everything in Front Office AI, plus:
  • Google Business Profile managed for you
  • Local SEO optimization
  • Built to be recommended by ChatGPT and Google AI
  • Monthly newsletter and social posts
  • Quarterly strategy call with your numbers
Book Your 15-Min Walkthrough
Want it all handled? Market Leader — $1,297/mo, saving $397/mo vs adding the SEO Growth program separately: everything above plus a full SEO program, weekly social and newsletter content, site speed care and priority support.

No contracts. Month to month with 30 days notice, cancel anytime. Start any plan within 7 days of your walkthrough and your setup fee is waived. Want to test us first? The $497 Wake-Up Campaign is guaranteed — 5 booked appointments or it’s free — and the $497 credits toward setup on any plan. Not sure which one? Tap the chat bubble or call or text (518) 777-2263 and the AI will tell you straight.

Talk to Our AI Right Now Compare All Plans

Questions Owners Ask Us

An AI receptionist is a virtual phone agent that answers your business line in a natural voice, 24 hours a day. It greets the caller, answers common questions about your services, hours, pricing and service area, qualifies the job, and books the appointment straight onto your calendar. Media Pillars builds, trains and monitors it for you as a managed service.

It introduces itself as your assistant and it never pretends to be a specific person. Most callers simply get their question answered and their appointment booked, which is all they wanted. If someone asks for a human, it takes a message and alerts you immediately, or transfers the call to whoever you designate.

No. A traditional answering service takes a message and emails it to you, which means the customer still waits and you still have to call back. Our AI answers the actual questions and books the job on the spot. It also costs a fraction of a per-minute human answering service and it never puts anyone on hold.

No. We keep your existing business number. Calls forward to the AI on the rules you choose — after hours only, when your line is busy, after a set number of rings, or all of the time. Your number stays on your trucks, your Google Business Profile and your signs.

It does not guess. It captures the caller details, tells them a human will follow up, and pushes an instant alert to you by text and email. You can also set specific topics that always route to a live person.

Yes. The AI can handle multiple languages on the same line, which matters in trades and hospitality where a share of callers prefer Spanish.

Yes. The same assistant handles inbound SMS and the chat widget on your website, so a customer who starts on chat at 10pm and calls at 7am is one conversation, not three disconnected ones.

Most businesses are fully live within 7 days of a 15-minute kickoff call. We train the AI on your services, pricing rules, hours and service area, then test it end to end before it ever touches a real customer.

Plans start at $197 per month, month to month, no contracts. That is typically less than one lost job. Tap the chat bubble or call or text (518) 777-2263 and the AI will give you a straight answer and book a 15-minute walkthrough.

Any local business where the phone is the front door — HVAC, plumbing, electrical, roofing, landscaping, law firms, salons and spas, medical and dental offices, auto shops, restaurants and home services across Upstate New York, Vermont and the Catskills.

Other Media Pillars Services

Appointment Booking AutomationPlans & PricingReviews & ReputationCRM & Lead ManagementAll Services

Stop Paying for Leads That Reach Voicemail

Talk to the AI right now — it is the same one that will answer for your business. Ask it anything, and let it book your 15-minute walkthrough.

Talk to Our AI Right Now Call or Text (518) 777-2263

No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.