Restaurant marketing for the diner who asks their phone where to eat tonight
Nobody flips through a guide anymore. They ask Google Maps, Apple Maps or ChatGPT for “best fish fry near me” or “dog-friendly pub in Lake George” and go where it says. We make sure it says you, that your hours and menu are right everywhere, and that the phone stops ringing with questions your website should answer.
What restaurants, pubs & hospitality get from Media Pillars
Restaurant marketing from Media Pillars is a monthly program for restaurants, pubs, inns and caterers that keeps the menu, hours, photos and reviews accurate and complete across Google Business Profile, Apple Maps and the website so Google, AI Overviews and ChatGPT recommend the restaurant for what it does best, grows and answers reviews, answers routine phone calls automatically, and fills slow nights with text and email campaigns to regulars. It is priced publicly from $197 per month with no contract and measured in Google Business Profile insights and Google Analytics.
Built for
- Independent restaurants, diners and cafes
- Pubs, taverns and breweries with kitchens
- Inns, resorts and seasonal Catskill and Adirondack destinations
- Caterers, event venues and food trucks
Local across Upstate New York, Vermont and the Catskills. Remote for restaurants anywhere in the United States.
Sound familiar?
We hear the same four things from restaurants in every first call. Each one has a specific fix below.
“What time do you open?” thirty times a day
Your host answers the same three questions all shift because the hours on Google are wrong and the menu is a PDF from last summer.
Seasonal hours, seasonal chaos
Ski season, summer season, mud season. Every change has to be made in six places and one of them is always wrong.
A one-star review sits unanswered
One angry review with no response tells the next 500 people you do not care. The 200 happy tables never got asked.
Slow Tuesdays with a full customer list you never use
Hundreds of reservations and receipts, no way to text them a Tuesday special.
Reviews requested from every table, answered every time
A text after the meal with a link to your Google review. Responses in your voice within a day, including the hard ones. The rating climbs, the recency climbs, and Maps and the AI assistants notice.
How it starts
Free check, then the restaurant audit
Free Online Presence Check for your AI, Maps and speed scores, then a $497 audit of your Business Profile (categories, attributes like outdoor seating and dog-friendly, menu link, hours), Apple Maps, Yelp, TripAdvisor and site.
Fix the facts, stop the phone
Menu, hours and photos corrected everywhere and kept in sync. Indexable menu pages. AI phone and chat answer hours, directions, reservations and private-event questions.
Reviews and regulars
Review requests after every visit, responses to all, monthly AI re-checks for “best [dish] near me”, and text and email campaigns to your list for slow nights and events.
Everything we do for restaurants
Every service below is a published, month-to-month plan or a flat, quoted price. Pick one piece or the whole system.
Restaurant SEO and AI recommendations
Business Profile attributes, menu and dish pages Google can index, Restaurant and Menu schema, Apple Maps and directory consistency, and monthly checks of which restaurants ChatGPT names for your cuisine and town.
Review generation and responses
Requests after every visit, responses in your voice to every review, and honest practices: never gated, never incentivized, never written for you.
AI phone and chat for the front desk
Hours, directions, menu questions, reservation links, private-event inquiries and catering leads handled automatically so the host can seat guests.
Restaurant website with a real menu
Full menu readable on any phone and indexable by search, hours and seasonal schedules easy to change, event and private-dining pages, and a photo library that serves web, social and print.
Text and email to regulars
Tuesday specials, live music, holiday menus and ski-season openings sent to the list you already have. Consent-based and measured.
Social and content
Dishes, events and behind-the-line content posted on a schedule, mirrored to your Business Profile, reviewed by a human before it goes out.
Event ticketing
Ticketed dinners, tastings and live music sold from your own site with Square, not a third party taking a cut.
Reporting for owners
Business Profile calls, directions and menu clicks, review velocity, campaign results and what the AI assistants said, by the 5th.
What to expect, and when
We do not guarantee a #1 ranking; nobody honest can. We do publish what changes, in what order, and we measure it in Google Analytics, Search Console, your Business Profile and monthly AI re-checks. If an AI Visibility score has not moved in 90 days, the next month is free.
First 30 days
Hours, menu and photos correct everywhere. Every review answered. Review requests running. Routine calls handled automatically. Baseline recorded.
By day 90
Review count and recency climbing. Menu and dish pages ranking for “[dish] near me.” First AI recommendations for your cuisine in your town. Directions and calls from Maps up.
Six months and beyond
Slow nights supported by campaigns to regulars. Recommended by AI assistants for what you do best. Seasonal changes handled in one place.
Proof from restaurants we already serve
Brandywine Restaurant
A Windham, NY restaurant whose guests can now read the full menu on any device before they book while search engines index every dish; hours and seasonal schedules are accurate and easy to change, cutting the calls that start with what time do you open; and a polished photo library supports web, social and print without a new shoot every update.
The searches and AI questions we build restaurants to win
A sample of what your customers type into Google and ask ChatGPT, Perplexity, Gemini and Siri. We build one page or one answer for each, in each town you serve, then verify the assistants monthly.
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Where we work with restaurants
Local: Upstate New York, Vermont and the Catskills
Headquartered in Granville, NY with a HUBZone office in Cairo, NY. In-person walkthroughs and site visits across the Capital Region, Adirondacks, Lake George, Saratoga, the Catskills, Hudson Valley and western Vermont, including Glens Falls, Queensbury, Saratoga Springs, Albany, Troy, Schenectady, Lake George, Ticonderoga, Plattsburgh, Kingston, Hudson, Catskill, Windham, Rutland, Bennington and Middlebury.
Remote: restaurants, pubs & hospitality nationwide
Onboarding, reporting and support run over video, phone and shared accounts you own. Clients in Pennsylvania, Maryland, Massachusetts and the Southeast run on the same programs as our neighbors in Glens Falls. Veteran-owned; 25% discount for veteran-owned and military-affiliated businesses.
Questions restaurants ask us
Why does my restaurant need a website if we are on Google and Instagram?
Because Google, Apple Maps and AI assistants pull menu, hours and attributes from a site they can read, and because you own it. An indexable menu page ranks for “fish fry near me” in a way an Instagram post never will. A Fast Static Site is $997 flat.
How do we get recommended by ChatGPT for “best restaurant in” our town?
AI assistants recommend restaurants with complete, consistent information and recent, specific reviews. We fix the facts everywhere, grow reviews that mention dishes and occasions, structure your menu with schema and re-check the assistants monthly.
Will the AI phone system take reservations?
It answers hours, directions and menu questions, sends your reservation link or takes the request into your system, and passes private-event and catering inquiries to you with details. Routine calls stop reaching the host stand.
What does restaurant marketing cost?
Never Miss a Lead $197/mo, Front Office AI $397/mo, Get Found Everywhere $897/mo (adds the SEO/AI program and monthly newsletter and social posts). Social & Content alone is $397 or $697/mo. Websites from $997 flat. Month to month, all published.
We are seasonal. Can you pause?
Yes. Plans are month to month with 30 days' notice, and we can keep only the reputation and Business Profile pieces running through the off season so the listing stays alive.
Do you handle negative reviews?
We respond to every review in your voice, professionally, within a day, and never attempt to delete a legitimate negative review. A calm, specific response wins the next reader.
Do you work with restaurants outside the Catskills and Adirondacks?
Yes. Remote across the U.S.; in person across the Capital Region, Adirondacks, Catskills, Hudson Valley and Vermont.
See how restaurants like you show up before you spend a dollar
Thirty seconds on ChatGPT, Perplexity and Gemini, plus your Google Maps rank and site speed. If the score is good, we will tell you. If it is not, you will know exactly what to fix first.
Backed by the Media Pillars Standard
Fourteen written guarantees, each with the remedy attached. Published because a promise you cannot check is not a promise.
- Calls answered 24/7 · 60-second text-back
- One-hour support response
- You own your domain, site and data
- No contracts · 30 days’ notice
- Every price published
- 90+ mobile PageSpeed on new sites
- Honest reviews, never gated
- Owner-level access to your own accounts
- A named human with a direct cell
- Money-back results guarantees
- 5-day exit, no fee