The Customer Wake-Up Campaign: Five Booked Jobs or It's Free
This is the fastest way to prove what our platform does — with your own customers, in about a week.
What it is
A database reactivation campaign is a short, targeted outreach to people who already bought from you but haven't recently. Media Pillars sends a conversational text and email sequence to your existing list, handles the replies with an AI assistant, and books appointments on your calendar. The Customer Wake-Up Campaign is a one-time $497 with a guarantee of five booked appointments.
Who it's for
- Businesses with 200+ past customers and no recent contact
- Owners who want to test the platform before a monthly plan
- Seasonal trades entering a slow month
What you get
Uses the list you already have
Invoicing exports, spreadsheets, old CRM data — we clean and load it.
Conversational, not spammy
Messages read like a quick note from your office, and replies get answered.
AI handles the replies
Questions answered, appointments offered, bookings confirmed.
Runs in about seven days
Sequence goes out over a week; bookings usually start within hours.
Guaranteed
Five booked appointments or the fee is refunded.
Credits toward a plan
The $497 applies to setup on any monthly plan you start afterward.
How it starts
Send us your list
Any format. We clean it, remove duplicates and check consent.
Approve the message
One short text and one email, written with you.
Watch the calendar fill
Replies are handled and appointments confirmed while you work.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Customer Wake-Up Campaign
Five booked appointments guaranteed or the fee is refunded. The $497 credits toward setup on any monthly plan you start afterward.
Start the campaignPair it with a monthly plan
Most clients run this alongside Front Office AI ($397/mo) so calls, texts and bookings are handled by the same system. See every plan side by side.
Compare all plansWhat Database Reactivation Actually Does
A database reactivation campaign contacts the customers you already served but have not seen in a while, by text and email, with a message matched to what they bought and how long ago. The point is not to sell to strangers. It is to remind people who already trust you that it is time.
Every local business we work with is sitting on this. Years of invoices, a few thousand names, phone numbers in three different systems — and no contact since the day the job was finished. Meanwhile the same business is paying for clicks to reach strangers who have never heard of them.
Media Pillars cleans the list, segments it, writes the campaign, handles the carrier compliance and answers the replies. You approve the wording and watch the calendar fill.
What We Do With Your List
From a pile of old invoices to booked work.
We Find and Extract the List
QuickBooks, your job software, spreadsheets, paper invoices, your phone contacts. It is usually in four places at once and none of them talk to each other.
We Clean and Validate It
Duplicates merged, dead numbers removed, mobile numbers identified, addresses standardised. A dirty list gets you flagged by carriers and wastes the whole campaign.
We Segment By What They Bought and When
A 2019 furnace install and a 2024 drain clearing get different messages. Segmentation is the difference between a campaign that books jobs and one that gets ignored.
We Write It To Sound Like You
Short, specific, human, with one easy action. You approve every word before anything sends, and nothing goes out that you would be embarrassed to have sent.
We Handle Compliance and Warm-Up
A2P 10DLC registration, identification and opt-out language, STOP handling, and a graduated send schedule so carriers do not throttle you on the first blast.
The AI Answers Every Reply
A campaign that generates replies nobody answers is worse than not sending it. The AI responds, answers questions, checks the calendar and books the appointment, day or night.
First Campaign Out in 7 Days
Zero work on your end beyond approving the message.
1
We Look At What You Have
A 15-minute call and access to wherever your customer history lives. We tell you honestly how many usable contacts are in there.
2
We Clean, Segment and Write
List work, segmentation, campaign copy, carrier registration and the reply automation, all built and tested before the first message sends.
3
It Sends and the AI Books
Messages go out on a warmed-up schedule, replies get answered around the clock, appointments land on your calendar, and you get the numbers on what it produced.
Talk to Our AI Right Now Call or Text (518) 777-2263
Built for Businesses With Years of Customers and No Contact Since
If you have more than a few hundred past customers, this is the first campaign you should run.
- HVAC companies with years of installs due for service
- Plumbing, electrical and septic contractors
- Roofing and siding contractors with past inspections
- Landscaping, lawn care and snow removal
- Salons, spas, barbers and med spas
- Dental, chiropractic and veterinary practices
- Auto repair, tire and detail shops
- Restaurants, caterers and event venues
- Fitness studios and membership businesses
- Any business with an invoice history and no follow-up
Serving Upstate New York, Vermont and the Catskills
Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.
Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.
Every plan and price is on one page: see plans and pricing. Monthly plans from $197/mo, month to month, setup waived when you start within 7 days of your walkthrough.
Other Media Pillars Services
Email & SMS MarketingCRM & Lead ManagementReviews & Reputation24/7 AI ReceptionistAll Services
You Already Paid To Get These Customers Once
Talk to the AI right now and let it book the 15-minute review where we tell you what is actually in your list.
Talk to Our AI Right Now Call or Text (518) 777-2263
No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.
Common questions
What if I get fewer than five appointments?
You get the $497 back. It rarely happens with a list of a few hundred real customers.
How many customers do I need?
Around 200 contacts with phone numbers is the practical minimum.
Is this a one-time thing?
Yes — and most clients continue with a monthly plan afterward because the setup fee is credited.
What kind of offer works best?
Usually a seasonal service reminder or a modest loyalty offer. We'll suggest one based on your trade.
What is a database reactivation campaign?
It is a campaign sent to the customers you already have — people who bought from you before and have not been back — inviting them to book again. It runs by text and email from your business number, it is personalised to what they bought and when, and it is the cheapest revenue available to any local business because you are not paying to acquire anyone.
Why is this cheaper than advertising?
Because the expensive part of a sale is earning trust, and you already earned it. There is no click cost, no lead cost and no cold introduction. A reactivation campaign to a few thousand past customers costs the same as sending one message, and the people receiving it already know your name, have your invoice and remember whether you did good work.
How old can the customer list be?
Older than you think. Two, three, five years is fine for most trades, because the trigger is need, not memory. A furnace installed in 2019 needs service now. A roof inspected in 2021 is due for another look. We segment the list by what they bought and when, so the message matches their situation.
What if my customer list is a mess?
That is normal, and cleaning it is part of the work. We pull it from wherever it lives — QuickBooks, your job software, spreadsheets, old invoices, your phone — merge duplicates, fix and validate phone numbers, and tag by service and location before a single message goes out.
Is it legal to text past customers?
Existing business relationships give you real footing, but the rules still matter. We handle A2P 10DLC carrier registration, include proper identification and opt-out language, honour STOP instantly, and warm the list up gradually so carriers do not flag a sudden burst. Doing this wrong is how businesses get their texting shut off.
What does the message actually say?
Short, specific and human. It names what they bought, why now is the moment, and gives one easy action — reply YES or tap to book. You approve the wording before anything sends. Generic blast marketing does not work here; specificity does.
What happens when people reply?
The AI handles it. It answers questions, checks your calendar and books the appointment, or hands off to your team for anything unusual. A reactivation campaign that generates 80 replies is useless if nobody answers them — so the answering is built in.
How often should I run one?
For most trades, two to four times a year tied to season — pre-heating season, pre-cooling season, spring cleanup, year-end. Between those, ongoing maintenance reminders run automatically off install dates.
What kind of results are realistic?
It depends on list size, list age and trade, and anyone quoting you a number before seeing your list is guessing. What we can say is that for most of our clients this is the single highest-return campaign we run, and it usually pays for a year of service in the first send.
How do I start?
Tap the chat bubble or call or text (518) 777-2263. The AI will book a 15-minute call where we look at what is actually in your customer list and tell you honestly whether a reactivation campaign is worth running.
Does ChatGPT recommend your business — or your competitor?
Free 30-second check on ChatGPT, Perplexity and Gemini. Your score on screen, a PDF report in your inbox, and the exact fix.
Try the assistant, then decide about database reactivation
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.
Backed by the Media Pillars Standard
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