A 24/7 AI front office that answers every call and books the job
Front Office AI is a $397-a-month AI receptionist and answering service from Media Pillars for HVAC companies, plumbers, electricians and other local service businesses. It answers every call 24 hours a day in a natural voice trained on your services, hours and pricing, texts back any call it cannot take, books appointments directly onto your calendar, and requests a Google review after every job. It serves businesses across Upstate New York, Vermont and the Catskills from Granville, NY, and remote clients anywhere in the United States. $397 a month plus a $497 one-time setup, waived when you start within 7 days of your walkthrough; no contract.
From $397/mo + $497 setup, waived within 7 days of your walkthrough · month to month
Want to hear it first? Call (518) 777-2263 any hour — the assistant that answers is the same one we install for clients.
What Front Office AI does
An AI receptionist for an HVAC company or plumber has to do four things well: answer on the first ring at 9 PM in January, know the difference between a no-heat emergency and a maintenance request, get the address and a time onto the calendar, and hand the conversation to a human the moment it should. Front Office AI does all four. The assistant is trained on your services, service area, hours, pricing and the questions your customers actually ask; it answers in a natural voice, qualifies the caller, books real openings on your calendar with confirmation and reminders, and texts the office when a hot lead asks for a person. Calls it cannot complete get a text back within 60 seconds. Every conversation is transcribed into one inbox. It includes everything in Never Miss a Lead — website chat, review requests and the monthly report.
Who it's for
- HVAC and heat pump companies that lose after-hours no-heat calls to whoever answers
- Plumbers and drain companies whose phones ring while both hands are in a wall
- Electricians, tree services and contractors running the phone from the truck
- Law offices, insurance agencies and clinics that need intake handled the same way every time
- Any business paying an answering service that only takes messages
Local across Upstate New York, Vermont and the Catskills — Glens Falls, Saratoga Springs, Queensbury, Lake George, Albany, Troy, Schenectady, Rutland VT, Catskill and Kingston. Remote for businesses anywhere in the United States.
What is included for $397 a month
Everything in Never Miss a Lead, plus the receptionist.
24/7 AI receptionist trained on your business
Answers every call in a natural voice, knows your services, towns, hours and prices, and asks the questions your dispatcher would ask.
Appointments booked to your calendar
Real openings from Google Calendar, Housecall Pro, Kickserv or your scheduling tool, confirmed by text with reminders. No double-booking.
Instant handoff to a human
Emergencies and hot leads are texted or transferred to the person on call. You set the rules; the assistant follows them.
Missed-call text-back and website chat
Any call it cannot complete gets a text within 60 seconds. Website visitors can chat and be booked the same way.
Reviews requested and answered
Automatic Google review requests after every job, with AI-drafted responses for you to approve.
Quarterly customer text campaigns
Seasonal maintenance, tune-up and reactivation texts to your existing customers, written and sent for you.
How it starts
15-minute walkthrough
Services, area, hours, calendar, who is on call and what an emergency means for you. Call the main line first if you want to hear the assistant handle a real call.
Trained, tested, approved
We build the assistant on your business, test it with real calls, and you listen to the recordings and approve the script before it touches a customer.
Live within 7 days
Calls answered, jobs booked, reviews requested. You watch it in one app; setup is waived when you start within 7 days of the walkthrough.
Front Office AI pricing
Published, month to month, cancel with 30 days' notice. One saved after-hours job usually covers the month.
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Want to be the company Google Maps and ChatGPT name, too? Get Found Everywhere ($897/mo) adds the AI Visibility Foundation program on top of Front Office AI. See every plan and price on one page →
Front Office AI questions
How much does an AI receptionist cost for an HVAC or plumbing company?
Front Office AI is $397 a month plus a $497 one-time setup, waived when you start within 7 days of your walkthrough. There is no per-minute or per-call charge and no contract.
Does the AI actually book appointments, or just take messages?
It books. The assistant reads real openings from your calendar or field service tool, offers times, confirms by text and sends reminders. Messages are the fallback, not the product.
What happens with a real emergency, like no heat at 2 AM?
You define what counts as an emergency during setup. When a caller hits that rule, the assistant collects the address and details and immediately texts or transfers to the person on call, then follows up so nothing sits unanswered.
Will customers know they are talking to an AI?
The assistant introduces itself honestly as the company's assistant, speaks naturally and never pretends to be a person. Most callers care that the phone was answered and the job got booked. Anyone who asks for a person is handed to one.
Does it work with my existing phone number and tools?
Yes. Calls forward from your existing number; nothing about your phones changes. Calendars and field tools we connect to include Google Calendar, Housecall Pro, Kickserv and most scheduling platforms.
Is there anything I have to manage myself?
No. Front Office AI is a service run by Media Pillars. We build it, train it, monitor it and adjust it; you get one app to see every conversation and a named human, Frank Davis, who answers when you call.
Where do you serve?
Locally across Upstate New York, Vermont and the Catskills — Glens Falls, Saratoga Springs, Queensbury, Lake George, Albany, Troy, Schenectady, Rutland VT, Kingston and Catskill — from our Granville, NY headquarters and Cairo, NY office. Remotely, anywhere in the United States.
Hear it answer a call, then check your visibility
Call (518) 777-2263 to hear the assistant. Then run the free Online Presence Report to see whether Google Maps and ChatGPT send callers to you or to a competitor.
Backed by the Media Pillars Standard
Fourteen written guarantees, each with the remedy attached. Published because a promise you cannot check is not a promise.
- Calls answered 24/7 · 60-second text-back
- One-hour support response
- You own your domain, site and data
- No contracts · 30 days’ notice
- Every price published
- 90+ mobile PageSpeed on new sites
- Honest reviews, never gated
- Owner-level access to your own accounts
- A named human with a direct cell
- Money-back results guarantees
- 5-day exit, no fee