One App for Your Calls, Texts, Reviews and Bookings
The automations only matter if you can see them working. This is where you see it.
What it is
The Media Pillars app is a white-labeled mobile and desktop application included with every Media Pillars monthly plan. It shows all customer conversations (calls, texts, web chat, email, social messages) in one inbox, your booking calendar, your lead pipeline, and your reviews, so a business owner can run the front office from a phone.
Who it's for
- Owners who live in the truck
- Small teams sharing one business number
- Anyone tired of switching between five apps
What you get
Unified inbox
Texts, chats, emails and social DMs in one thread per customer.
Call log with transcripts
Every AI-answered call is summarized so you know what was promised.
Tap-to-book calendar
Add or move appointments; reminders update automatically.
Reviews in one view
Read and respond to Google reviews without leaving the app.
Push notifications
New lead, new booking, new review — you decide which ones ping you.
Team access
Add staff with limited views so techs see today's jobs and nothing else.
How it starts
Get your login
Sent the day your plan starts, with a short video on where everything lives.
Turn on the alerts you want
Most owners keep new-lead and booking alerts and mute the rest.
Run the day from the app
Answer, book, and ask for reviews between jobs.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- AI Visibility Foundation program included ($597/mo on its own)
- Google Business Profile managed
- Local SEO for 5 towns, 2 pages optimized monthly
- Monthly newsletter and social posts
Setup fees are waived when you start within seven days of your walkthrough. Need everything plus a full SEO program? Market Leader is $1,297/mo and saves $397/mo against adding AI Visibility Growth separately.
One App Instead of Seven Tabs
Everything your Media Pillars services do — calls answered, texts sent, chats captured, reviews collected, appointments booked — lands in one app on your phone. Not seven logins and a spreadsheet: one inbox, one calendar, one pipeline, one place.
Open it in the truck between jobs and you see the AI booked two appointments this morning, a new five-star review just posted with a response already drafted, and a lead from the website is mid-conversation by text. Tap in and take over, or watch it handle things.
The app is not a product we sell. It is how you see everything we run for you — included free with every plan, for your whole team.
What You Get
Handled end to end.
One Inbox For Every Conversation
Calls, voicemails with transcripts, texts, web chats, Facebook and Instagram messages, email — one thread per customer, visible to your whole team.
Your Calendar, Live
Every appointment the AI books appears instantly, with the customer’s full conversation history one tap away.
Reviews As They Happen
New reviews arrive as notifications with a response already drafted in your voice — approve from the parking lot.
Leads In a Pipeline You Can See
Every lead from every source, staged from new to booked, so nothing dies in someone’s memory.
Tap-To-Text Any Missed Moment
See a missed call from the job site and fire back a text from your business number — not your personal cell.
Your Numbers, Not Vanity Metrics
Calls answered, jobs booked, reviews earned, revenue by source — live, in your pocket, no login maze.
Built for Owners Who Are Never At a Desk
If your office is the front seat of a truck, this is your front office.
- Trades running the business between job sites
- Owners tired of checking five apps and three inboxes
- Teams where the office and the field never sync
- Restaurants and shops managing reviews on the fly
- Anyone who wants proof their marketing works, live
- Every Media Pillars client — it is already yours
Serving Upstate New York, Vermont and the Catskills
Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.
Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.
Common questions
Is there a separate charge?
No. The app is included with every monthly plan.
iPhone or Android?
Both, plus a desktop version in any browser.
Can my office manager use it too?
Yes. Add team members with their own logins and permissions.
Do I have to use the app for the automations to work?
No — the receptionist, texting and reminders run regardless. The app is simply how you watch and join in.
Is the app really free?
Yes. It is included with every Media Pillars plan because it is how you see and control everything we run for you. There is no per-seat charge and your whole team can use it.
Can my whole team use it?
Yes, with sensible access levels — owners and office staff see everything, field techs can be limited to their own jobs and conversations. When someone leaves, their access ends in one tap.
Can I text customers from my business number in the app?
Yes — that is the default. Every text your team sends comes from the business line, so customers see one number and your people keep their personal cells private.
What happens to all this data if I cancel?
Your contacts and conversation history export to you. We do not hold your customer list hostage — it is yours.
I am already a client. How do I get it?
Text (518) 777-2263 or tap the chat bubble and ask — we will send the install link and have your team set up the same day.
Related services
Does ChatGPT recommend your business — or your competitor?
Free 30-second check on ChatGPT, Perplexity and Gemini. Your score on screen, a PDF report in your inbox, and the exact fix.
Try the assistant, then decide about the media pillars app
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.
Backed by the Media Pillars Standard
Fourteen written guarantees, each with the remedy attached. Published because a promise you cannot check is not a promise.
- Calls answered 24/7 · 60-second text-back
- One-hour support response
- You own your domain, site and data
- No contracts · 30 days’ notice
- Every price published
- 90+ mobile PageSpeed on new sites
- Honest reviews, never gated
- Owner-level access to your own accounts
- A named human with a direct cell
- Money-back results guarantees
- 5-day exit, no fee