Every missed call texted back in seconds. Every lead followed up.
Never Miss a Lead is a $197-a-month lead follow-up service from Media Pillars for contractors and local service businesses: when a call goes unanswered on your existing business number, the caller gets a text within 60 seconds, website visitors can chat and leave their number, and every finished job triggers an automatic Google review request. It runs on your current phone system for HVAC, plumbing, electrical, tree service and other trades across Upstate New York, Vermont and the Catskills, and remotely nationwide. $197 a month plus a $297 one-time setup, waived when you start within 7 days of your walkthrough.
From $197/mo + $297 setup, waived within 7 days of your walkthrough · month to month
Most owners are live within a week of the walkthrough. Nothing changes about your phone number or your phones.
What Never Miss a Lead does
A missed call to a plumber, an HVAC company, an electrician or a tree service is usually a customer who calls the next name on the list. Never Miss a Lead answers that problem three ways. A missed-call text-back sends a text from your business number the moment a call goes unanswered ("Sorry we missed you — this is Dempster Plumbing, what can we help with?"), so the customer replies instead of calling a competitor. A website chat box captures the visitor's name, number and question and hands it to you by text and in one inbox. And after every completed job, a review request goes out automatically, so your Google rating grows without anyone remembering to ask. You see every conversation — calls, texts, chats, reviews — in one inbox on your phone.
Who it's for
- HVAC, plumbing and electrical companies whose techs cannot answer while on a job
- Tree service, landscaping and excavation crews that run the phone from the truck
- Any contractor that has looked at a missed-call list and wondered how much it cost
- Offices with one person on the phone who is sometimes on the other line
- Businesses on a Google review count that has not moved in a year
Local across Upstate New York, Vermont and the Catskills — Glens Falls, Saratoga Springs, Queensbury, Lake George, Albany, Troy, Schenectady, Rutland VT, Catskill and Kingston. Remote for businesses anywhere in the United States.
What is included for $197 a month
Five things, all running on the phone number and phones you already have.
Missed-call text-back
Any call you do not answer gets a text from your business number within 60 seconds. The caller replies, you get the reply on your phone, the lead is saved.
Website chat that captures leads
A chat box on your site that asks for a name and number, answers basic questions, and sends the conversation to you by text. Works on the 24-Hour Website, WordPress, or whatever you have.
Automatic Google review requests
When a job is marked done, the customer gets a text asking for a Google review, with a direct link. Follow-up reminder if they forget. Never gated, never filtered.
One inbox for every conversation
Calls, texts, chats and review replies in one app on your phone and one screen in the office. Nothing lives in three places.
Monthly performance report
Missed calls caught, texts sent, leads captured and reviews earned, in plain English, every month.
A named human
Frank Davis sets it up, tests it on your number and answers when you call. No ticket queue.
How it starts
15-minute walkthrough
We learn your services, hours, who answers the phone now and what a missed call should say. You keep your number and your phones.
Set up and tested on your number
Text-back, chat and review requests are built and tested with real calls before they go live. You approve the wording.
Live within 7 days
Missed calls start getting texts. Reviews start arriving. You watch it in one app while we tune it; setup is waived when you start within 7 days of the walkthrough.
Never Miss a Lead pricing
Published, month to month, cancel with 30 days' notice.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Want the calls answered, not just texted back? Front Office AI ($397/mo) adds a 24/7 AI receptionist and calendar booking on top of everything here. See every plan and price on one page →
Never Miss a Lead questions
Do I have to change my phone number or phone system?
No. Missed-call text-back runs on your existing business number and works alongside your current phones, whether that is a cell, a landline forwarded to a cell, or an office system.
What does the missed-call text say?
You approve the wording. A typical one reads: "Hi, this is [Company]. Sorry we missed your call — how can we help?" The customer's reply lands on your phone and in the shared inbox, and you text back like any other message.
How fast does the text go out?
Within 60 seconds of the missed call. It is one of the fourteen written guarantees.
Is this an answering service?
No. Never Miss a Lead texts back missed calls; it does not answer them. If you want calls answered and booked 24/7 by an AI receptionist trained on your business, that is Front Office AI at $397 a month, which includes everything in Never Miss a Lead.
How does the review request work?
When a job is marked complete — in your field app, your calendar or by a quick text from the tech — the customer receives a text with a direct link to leave a Google review. One reminder follows if they forget. We never filter or gate reviews; every customer is asked.
What does setup cost, and when is it waived?
Setup is $297 one-time. It is waived when you start within 7 days of your free walkthrough. There is no contract; cancel with 30 days' notice.
Which trades is this built for?
HVAC, plumbing, electrical, tree service, landscaping, roofing, painting and any contractor whose phone rings while their hands are busy. It also fits law offices, insurance agencies, restaurants and shops that miss calls during the rush.
See what you are missing before you spend a dollar
The free Online Presence Report checks your Google profile, reviews, site speed and whether ChatGPT names you. Two minutes, no sales call.
Backed by the Media Pillars Standard
Fourteen written guarantees, each with the remedy attached. Published because a promise you cannot check is not a promise.
- Calls answered 24/7 · 60-second text-back
- One-hour support response
- You own your domain, site and data
- No contracts · 30 days’ notice
- Every price published
- 90+ mobile PageSpeed on new sites
- Honest reviews, never gated
- Owner-level access to your own accounts
- A named human with a direct cell
- Money-back results guarantees
- 5-day exit, no fee