Veteran-Owned • Upstate NY • Since 2015
Online Reputation & Google Review Automation
Every happy customer gets asked. Every review gets answered. Your star rating and review count climb week after week while you work — and Google and AI assistants start recommending you first. We build it, run it, and watch it for you.
Talk to Our AI Right Now Call or Text (518) 777-2263
What Review Automation Actually Does
Review automation asks every customer for an honest review at the moment they are most likely to leave one, sends the request by text and email with a one-tap link, alerts you the second a review lands, and gets a professional response published on every single one — good or bad.
Almost every local business owner intends to ask for reviews. Almost none of them do it consistently, because the moment passes and the day fills up. The result is a profile with a handful of old reviews sitting next to a competitor with two hundred recent ones, and the customer picks the competitor before they ever visit either website.
Media Pillars runs the asking, the responding and the displaying for businesses across Upstate New York, Vermont and the Catskills. Nothing is left to remembering.
What You Get
The full loop, handled.
Automatic Ask On Every Completed Job
Triggered by job completion, invoice paid or a manual tap. Text first because it converts best, email as a backup, with a direct link to your Google review form. One follow-up if they do not respond, then it stops.
Google Policy Compliant By Design
Every customer gets asked the same way. No incentives, no gating, no filtering out unhappy people — the practices that get reviews stripped and profiles suspended.
Instant Alerts On Negative Reviews
You hear about a one-star before your next customer reads it, with the full context and a drafted response waiting for your approval.
Every Review Answered In Your Voice
AI drafts the response, you approve from your phone. Positive reviews can publish automatically; negatives always wait for you. Google notices businesses that respond.
Reviews Live On Your Website
A Trust Index widget puts fresh reviews on your site with proper review schema, so visitors see social proof and search engines see structured signals.
Reporting You Can Actually Read
Monthly view of new reviews, rating trend, response times and how you stack against the competitors in your town.
Live in 7 Days
Zero work on your end. Here is the whole process.
We Audit What You Have Now
Current rating, review count and velocity, unanswered reviews, and how your top three local competitors compare. You get the honest number.
We Build and Connect It
A 15-minute call, then we connect your Google Business Profile, write the request messages in your voice, set the trigger and load your recent customer list.
Reviews Start Landing
Requests go out automatically, alerts hit your phone, responses get published, and fresh reviews appear on your website. We watch the numbers weekly.
Built for Any Business Customers Look Up Before They Call
Which is now every local business.
- HVAC, heating and air conditioning companies
- Plumbing, electrical and septic contractors
- Roofing, siding and remodeling contractors
- Landscaping, lawn care and snow removal
- Law firms, accountants and insurance agencies
- Salons, spas, barbers and med spas
- Medical, dental, chiropractic and veterinary offices
- Auto repair, tire and detail shops
- Restaurants, bars, caterers and event venues
- Retail shops, contractors and home services
Serving Upstate New York, Vermont and the Catskills
Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.
Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.
Simple Plans. No Contracts. Month to Month.
Review requests start at Never Miss a Lead. AI-drafted responses to every review come with Front Office AI.
Never Miss a Lead
For any business that gets calls and messages.
$197/mo
+ $297 one-time setup — $494 first month, then $197/mo
- Missed-call text back in seconds
- 24/7 website chat that captures leads
- Automatic Google review requests
- Every message in one simple app
- Monthly performance report
Front Office AI
For trades and service businesses that live on the phone.
$397/mo
+ $497 one-time setup — $894 first month, then $397/mo
- Everything in Never Miss a Lead, plus:
- AI receptionist trained on your business
- Appointments booked straight to your calendar
- AI-drafted responses to every review
- Quarterly customer text campaigns
Get Found Everywhere
For businesses ready to own their local market.
$697/mo
+ $797 one-time setup — $1,494 first month, then $697/mo
- Everything in Front Office AI, plus:
- Google Business Profile managed for you
- Local SEO optimization
- Built to be recommended by ChatGPT and Google AI
- Monthly newsletter and social posts
- Quarterly strategy call with your numbers
No contracts. Month to month with 30 days notice, cancel anytime. Start any plan within 7 days of your walkthrough and your setup fee is waived. Want to test us first? The $497 Wake-Up Campaign is guaranteed — 5 booked appointments or it’s free — and the $497 credits toward setup on any plan. Not sure which one? Tap the chat bubble or call or text (518) 777-2263 and the AI will tell you straight.
Questions Owners Ask Us
Other Media Pillars Services
Your Competitor Has 200 Reviews. You Have 11.
Talk to the AI right now and it will tell you exactly where you stand against the shops in your town — then book your 15-minute walkthrough.
Talk to Our AI Right Now Call or Text (518) 777-2263
No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.
