Veteran-Owned • Upstate NY • Since 2015

Multi-Channel Marketing Automation — Text, Email & More

New leads, quiet quotes, appointment reminders, review requests and seasonal campaigns to your existing customer list — written, scheduled and sent on the channel each customer actually answers. We build it, run it, and watch it for you.

Talk to Our AI Right Now Call or Text (518) 777-2263

● See it live — tap the blue chat bubble in the corner, or call or text (518) 777-2263 and experience the follow-up your customers would get.
5Core Campaigns Built In
<60sFirst Follow-Up
7 DaysFrom Kickoff To Live
35+Local Businesses Served

What Marketing Automation Actually Does

Multi-channel marketing automation reaches each customer on the channel they respond to — text, email, ringless voicemail, web chat, Facebook and Instagram — with a message triggered by what they just did, not by whether someone in your office remembered to follow up.

Most local businesses have a database of past customers worth more than their entire ad budget, and they contact it approximately never. Meanwhile new leads get one call, quotes go quiet and stay quiet, and the furnace you installed six years ago gets serviced by whoever sent a postcard in September.

Media Pillars writes the campaigns, builds the automation, handles carrier registration and compliance, and reports on what produced revenue. You approve the wording once.

The Campaigns We Build

Five that earn their keep for almost every local business, plus whatever your trade needs.

New-Lead Follow-Up

The first message goes out in under a minute, then a staged sequence over the following days across text and email. Speed to first contact is the single biggest predictor of whether a lead converts.

Quote and Estimate Follow-Up

Every quote that goes quiet gets worked automatically for weeks, politely, then moves into long-term nurture instead of being forgotten. This alone often pays for the service.

Appointment Confirmations and Reminders

Immediate confirmation, then reminders on your schedule, with reply-to-confirm or reschedule. The most reliable no-show reduction there is.

Review Requests After Every Job

Triggered by job completion or invoice paid, with a one-tap link to your Google review page and one polite follow-up.

Seasonal and Reactivation Campaigns

Maintenance reminders, pre-season tune-ups, winter prep, and win-back campaigns to customers who have not been back in a year. Sent to a list that already trusts you.

A2P Compliance and Deliverability

Carrier registration, consent capture, opt-out handling, list warm-up and weekly monitoring of delivery and complaint rates, so your messages actually arrive.

Live in 7 Days

Zero work on your end. Here is the whole process.

1

We Look At Your List and Your Season

A 15-minute call covering your services, your busy and slow months, and what you have in your customer database right now.

2

We Write and Build It

Every message written in your voice, sequences built, triggers connected to your phone, website, calendar and job software, carrier registration filed. You approve once.

3

Campaigns Run and We Report

Follow-up runs itself, seasonal campaigns fire on schedule, and you get monthly numbers on what actually produced booked revenue.

Talk to Our AI Right Now Call or Text (518) 777-2263

Built for Businesses Sitting On a Customer List They Never Use

If you have more than a few hundred past customers, the reactivation campaign alone is worth the call.

  • HVAC, heating and air conditioning companies
  • Plumbing, electrical and septic contractors
  • Roofing, siding and remodeling contractors
  • Landscaping, lawn care and snow removal
  • Law firms, accountants and insurance agencies
  • Salons, spas, barbers and med spas
  • Medical, dental, chiropractic and veterinary offices
  • Auto repair, tire and detail shops
  • Restaurants, catering and event venues
  • Retail, fitness and membership businesses

Serving Upstate New York, Vermont and the Catskills

Media Pillars LLC is a NYS-certified Service-Disabled Veteran-Owned Business based in Granville, NY. We serve businesses in Glens Falls, Saratoga Springs, Queensbury, Albany, Schenectady, Troy, Lake George, Whitehall, Granville, Salem, Cambridge, Hudson Falls and Fort Edward, and throughout Washington, Warren, Saratoga, Rensselaer, Albany and Greene Counties — plus Rutland, Manchester, Bennington and Poultney in Vermont, and the Catskills region including Catskill, Saugerties and Hudson.

Everything is remote-managed, so where you are located does not change what you pay or how fast you go live.

Simple Plans. No Contracts. Month to Month.

Text and email campaigns run on the add-on below, with quarterly campaigns included in Front Office AI.

Reviews + Text Marketing

$197/mo add-on

Built for shops, restaurants and any business with repeat customers. Automatic review requests after every visit, plus a customer text list for monthly specials that bring people back.

Claim This

Never Miss a Lead

For any business that gets calls and messages.

$197/mo

No setup fee — class=”mp-price”>$197/mo

97 flat from month one

+ $297 one-time setup — $494 first month, then $197/mo

  • Missed-call text back in seconds
  • 24/7 website chat that captures leads
  • Automatic Google review requests
  • Every message in one simple app
  • Monthly performance report
Book Your 15-Min Walkthrough
Best fit for this service

Front Office AI

For trades and service businesses that live on the phone.

$397/mo

+ $497 one-time setup — $894 first month, then $397/mo

  • Everything in Never Miss a Lead, plus:
  • AI receptionist trained on your business
  • Appointments booked straight to your calendar
  • AI-drafted responses to every review
  • Quarterly customer text campaigns
Book Your 15-Min Walkthrough

Get Found Everywhere

For businesses ready to own their local market.

$697/mo

+ $797 one-time setup — $1,494 first month, then $697/mo

  • Everything in Front Office AI, plus:
  • Google Business Profile managed for you
  • Local SEO optimization
  • Built to be recommended by ChatGPT and Google AI
  • Monthly newsletter and social posts
  • Quarterly strategy call with your numbers
Book Your 15-Min Walkthrough
Want it all handled? Market Leader — $1,297/mo, saving $397/mo vs adding the SEO Growth program separately: everything above plus a full SEO program, weekly social and newsletter content, site speed care and priority support.

No contracts. Month to month with 30 days notice, cancel anytime. Start any plan within 7 days of your walkthrough and your setup fee is waived. Want to test us first? The $497 Wake-Up Campaign is guaranteed — 5 booked appointments or it’s free — and the $497 credits toward setup on any plan. Not sure which one? Tap the chat bubble or call or text (518) 777-2263 and the AI will tell you straight.

Talk to Our AI Right Now Compare All Plans

Questions Owners Ask Us

It is a system that reaches your customers on the channel they actually respond to — text, email, voicemail drop, web chat, Facebook and Instagram messages — with the right message at the right moment, triggered automatically by what the customer did. One customer, one conversation history, several channels.

Because email open rates for local service businesses hover in the teens and twenties, while text messages get opened almost immediately by nearly everyone. Email is still the right tool for longer content and offers with detail; text is the right tool for anything time-sensitive. Using both, in the right order, roughly doubles what either does alone.

Five earn their keep for almost everyone: new-lead follow-up, quote follow-up for jobs that went quiet, appointment reminders, post-job review requests, and seasonal maintenance or reactivation campaigns to your existing customer list. We build all five and then add what fits your trade.

Not if the frequency and the content are right, which is our job. Every message has a purpose, sequences stop the moment someone replies or books, opt-outs are honoured instantly, and we watch unsubscribe and complaint rates weekly. A relevant seasonal reminder from the company that installed your furnace is not spam.

Yes, when it is done right. We handle A2P 10DLC brand and campaign registration with the carriers, build proper consent capture, include required opt-out language and honour STOP automatically. Skipping this is why so many small businesses find their texts silently blocked.

Yes, with the right consent handling and a warm-up plan so carriers do not flag you. This is usually the fastest money in the whole system — a maintenance or reactivation campaign to people who already trust you routinely outperforms new-lead advertising.

Yes. Forms and chat on your WordPress site feed straight in, and any campaign can drop the customer onto a booking link that checks real availability and puts the appointment on your calendar.

Monthly reporting on delivery, opens, replies, bookings and revenue by campaign, tied back to lead source. We also review it with you rather than emailing a dashboard nobody opens.

No. We write everything in your voice and you approve it. Most owners change a word or two and never touch it again.

Plans start at $197 per month, month to month, no contracts, and most businesses are live within 7 days. Tap the chat bubble or call or text (518) 777-2263 for a straight answer.

Other Media Pillars Services

CRM & Lead ManagementMissed-Call Text-BackReviews & ReputationSales Funnels & Landing PagesAll Services

Your Best Leads Are Already In Your Phone

They bought from you once. Talk to the AI right now and let it book the 15-minute walkthrough where we show you what that list is worth.

Talk to Our AI Right Now Call or Text (518) 777-2263

No contracts. Month to month. Plans from $197/mo. Prefer a human? Frank direct: (518) 588-4012.