Effective Date: June 29, 2025  |  Last Updated: June 29, 2025

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Media Pillars LLC (“Media Pillars,” “we,” “us,” or “our”), a New York State Service-Disabled Veteran-Owned Business (SDVOB), governing your access to and use of our digital marketing platform, tools, and services (collectively, the “Platform”).

By accessing or using the Platform, creating an account, or clicking to accept these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Platform.

2. Description of Services

Media Pillars LLC provides a white-labeled digital marketing and business management platform designed for local service businesses, restaurants, retail establishments, and general small businesses. Services available through the Platform may include, but are not limited to:

  • Customer relationship management (CRM) and lead pipeline management
  • Automated email and SMS marketing campaigns
  • Reputation management and review generation tools
  • Online appointment scheduling and booking
  • Website chat widgets and AI-assisted lead capture
  • Invoicing, payment processing, and estimates
  • Social media management tools
  • Analytics and reporting dashboards

The specific features available to you depend on the subscription plan you have selected. Media Pillars reserves the right to modify, update, add, or discontinue features at any time with reasonable notice.

3. Account Registration and Eligibility

To access the Platform, you must create an account and provide accurate, complete, and current information. You represent and warrant that:

  • You are at least 18 years of age
  • You have the legal authority to enter into this agreement on behalf of yourself or your business
  • All information you provide during registration is accurate and will be kept current
  • Your use of the Platform does not violate any applicable law or regulation

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Media Pillars immediately at frank@mediapillars.com of any unauthorized use of your account.

4. Subscription Plans and Billing

4.1 Subscription Plans

The Platform is offered on a subscription basis. You will be enrolled in the plan you select at the time of sign-up. Details regarding features, limitations, and pricing for each plan are presented at the time of purchase and may be updated periodically.

4.2 Automatic Renewal and Billing

Your subscription will automatically renew at the end of each billing cycle (monthly or annually, as selected) at the then-current subscription rate. By providing your payment information and subscribing, you authorize Media Pillars LLC and its payment processor (Stripe) to automatically charge your payment method on each renewal date without further authorization from you.

You will receive a receipt by email for each successful charge. It is your responsibility to ensure your payment information remains current and accurate. Failed payments may result in immediate suspension or termination of your access to the Platform.

4.3 Price Changes

Media Pillars reserves the right to modify subscription pricing at any time. We will provide at least 30 days prior written notice of any price change via email to the address on file. Your continued use of the Platform after a price change takes effect constitutes your acceptance of the new pricing.

4.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such amounts in addition to your subscription fees. Where required by law, Media Pillars will collect and remit applicable taxes.

4.5 Usage-Based Charges

Certain features within the Platform — including but not limited to SMS messaging, outbound phone calls, and email volume beyond plan limits — may incur additional usage-based charges billed through third-party providers such as Twilio or Mailgun. You are responsible for all usage charges generated under your account.

5. Cancellation Policy and No-Refund Policy

5.1 Cancellation

You may cancel your subscription at any time by logging into your account and following the cancellation steps, or by contacting Media Pillars at frank@mediapillars.com. Cancellations take effect at the end of the current billing cycle. You will retain access to the Platform through the end of your paid period.

5.2 No-Refund Policy

All subscription fees and charges are non-refundable. This includes, but is not limited to:

  • Monthly or annual subscription fees
  • Partial months or unused portions of a billing period following cancellation
  • Usage-based charges for SMS, email, or phone services
  • Fees paid prior to a plan downgrade or account termination
  • Any add-on service fees

By subscribing to the Platform, you acknowledge and agree to this no-refund policy. Exceptions will not be made for inactivity, failure to use the service, or dissatisfaction with results. Media Pillars may, at its sole discretion and on a case-by-case basis, issue credits toward future service — this does not constitute an obligation or precedent.

6. Acceptable Use Policy

You agree to use the Platform only for lawful business purposes and in compliance with these Terms and all applicable laws. You agree that you will NOT use the Platform to:

  • Send unsolicited commercial messages (spam) in violation of the CAN-SPAM Act, TCPA, or any other applicable law
  • Harass, threaten, or harm any individual or entity
  • Collect or store personal data without appropriate legal basis or consent
  • Engage in deceptive marketing, false advertising, or misrepresentation
  • Attempt to gain unauthorized access to any system, network, or data
  • Transmit malware, viruses, or any harmful code
  • Violate any third-party intellectual property rights
  • Operate any business activity that violates federal, state, or local law

Media Pillars reserves the right to suspend or terminate your account immediately and without notice for violations of this Acceptable Use Policy.

7. Client Responsibilities

As a client using the Platform to communicate with your own customers, you are solely responsible for:

  • Obtaining all necessary consents and opt-ins from your contacts prior to sending marketing communications
  • Maintaining accurate and updated contact lists and suppressing unsubscribes promptly
  • The content of all messages, campaigns, and communications sent through the Platform
  • Compliance with all applicable laws governing your industry, including FTC guidelines, TCPA, and state consumer protection laws
  • Ensuring your use of review generation tools complies with Google, Yelp, and other platform guidelines
  • Maintaining the confidentiality and security of your account login credentials

8. Intellectual Property

The Platform, including its software, design, content, trademarks, and all related intellectual property, is owned by or licensed to Media Pillars LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes during the term of your subscription.

You retain ownership of all content you upload, create, or transmit through the Platform (“Client Content”). By using the Platform, you grant Media Pillars a limited license to use, store, and process your Client Content solely as necessary to provide the services described herein.

9. Privacy and Data

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

Media Pillars implements reasonable technical and organizational measures to protect data stored within the Platform. However, no system is completely secure and we cannot guarantee absolute security of your data. You are responsible for implementing appropriate security measures on your end and limiting access to authorized users only.

Media Pillars will not sell your client or customer data to third parties. Data may be shared with service providers who assist in delivering the Platform (such as GoHighLevel, Twilio, Stripe, and Mailgun) solely for the purpose of providing the services.

10. Third-Party Integrations and Services

The Platform integrates with third-party services including GoHighLevel, Stripe, Twilio, Mailgun, Google, and others. Your use of those services is governed by their respective terms and privacy policies. Media Pillars is not responsible for the availability, accuracy, or practices of any third-party service, and disruption or changes to third-party services may affect Platform features without creating liability for Media Pillars.

11. Disclaimers of Warranties

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Media Pillars does not warrant that the Platform will function without interruption or error, that results will meet your expectations, or that the Platform is free of security vulnerabilities.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDIA PILLARS LLC, ITS OWNERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION — ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

IN NO EVENT SHALL MEDIA PILLARS’S TOTAL AGGREGATE LIABILITY EXCEED THE TOTAL FEES PAID BY YOU TO MEDIA PILLARS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Media Pillars LLC and its owners, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) the content of any communications you send through the Platform.

14. Suspension and Termination

Media Pillars reserves the right to suspend or terminate your account at any time without notice for: violation of these Terms or Acceptable Use Policy; non-payment or chargebacks; actions that could expose Media Pillars to legal liability; fraud or misrepresentation; or extended inactivity.

Upon termination, your right to access the Platform immediately ceases. Media Pillars will make reasonable efforts to provide a data export opportunity upon request within 30 days of termination.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law provisions. Any dispute arising from these Terms shall be resolved exclusively in the state or federal courts located in Washington County, New York, and you consent to personal jurisdiction in those courts.

Before initiating formal legal proceedings, both parties agree to attempt good faith negotiation for a period of thirty (30) days following written notice of any dispute.

16. Modifications to These Terms

Media Pillars LLC reserves the right to update or modify these Terms at any time. We will provide notice of material changes by email to the address associated with your account at least 14 days prior to the effective date. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. The most current version will always be available on our website.

17. Entire Agreement and Severability

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Media Pillars LLC with respect to the Platform and supersede all prior agreements and understandings relating to the same subject matter. If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary, and all remaining provisions shall stay in full force and effect.

18. No Waiver

The failure of Media Pillars to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Media Pillars LLC.

19. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Media Pillars LLC
Granville, New York
Email: frank@mediapillars.com
Website: www.mediapillars.com

Last Updated: June 29, 2025  |  Media Pillars LLC  |  NYS SDVOB Certified